Dealer Reviews
Help with managing Dealer Reviews on Auto Trader
Articles
- How do I check if a review request has been sent?
- What happens if my average rating drop below 5 stars?
- How do I request reviews in bulk?
- Why has my Star Rating changed?
- What do the review invites look like?
- How can I tell whether a review was through Auto Trader or Feefo?
- How long does it take for a review invite to be sent to a customer?
- What should I do if a customer has left the incorrect star rating on their review?
- Feefo common phrases
- How does Feefo moderate reviews to make sure they are genuine?
- Where will the Highly Rated award logo be displayed on Auto Trader?
- How do I become Highly Rated?
- I don't have time to respond to reviews, what do I do?
- How do I invite my customers to leave a review?
- I already have reviews with Feefo, can I use these too?
- How do I access and use Feefo Hub?
- How do I get more reviews?
- How do I opt out of receiving email notifications for new reviews?
- How do I set up new review notifications?
- How do I respond to a review or edit my reply?
- How do I manage reviews?
- How do I challenge a review?
- How do I change between dealerships in the Feefo Hub?