It is important to respond to all reviews your customers leave you, whether they be good or bad reviews. Once you post your reply, it will show as pending until it has been moderated and approved. If your answer is not approved, you will receive an email explaining why it was rejected. You will then be allowed to leave a new reply and try again.
If your reply fails moderation three times, the thread will be closed, and you will not be able to reply.
Learn more information on Feefo's moderation rules
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