Advertising
- How can I apply for more bargain stock?
- How many bargain stock do I have as part of my package?
- What is bargain stock?
- What is the Ad Spec for advertising our brand on Auto Trader?
- How do I add stock to my website?
- How do I sell an EV (Electric Vehicle)?
Deal Builder
- What happens if a customer cancels their order?
- What do I do if there is no part-exchange valuation provided for the deal?
- How do I choose which vehicle types I will accept as a part exchange?
- What is a deals without a reservation in Portal?
- How do I add CarMoney to a deal?
- What is AutoConvert?
Dealer Reviews
- How do I check if a review request has been sent?
- What happens if my average rating drop below 4 stars?
- How do I request reviews in bulk?
- Why has my Star Rating changed?
- What do the review invites look like?
- How can I tell whether a review was through Auto Trader or Feefo?
Dealer Websites
- How do I transfer my website domain?
- How do I deactivate my Dealer Website?
- Top tips to improve your Dealer Website
- How do I get reporting for my Dealer Website?
- How do I manage my Dealer Website stock list?
- How do I manage my Dealer Website?
Data and Metrics
- How does Auto Trader value my stock?
- What is Retail Rating?
- Why do I have Price Indicator on my advert?
- How accurate is the trended valuation forecast?
- What does your forecast not take into account for trended valuations?
- Will the trended valuation forecast change over time?
Live Chat & Text
- Can I use a different chat provider on my adverts?
- What is Chat Manager?
- What is Chat Assist?
- What is Basic Chat?
- How do I set up Live Chat or Text?
- What is Live Chat?
Market Extension
- What insights will I get from giving my sales data to support Market Extension?
- How can I understand my business' performance with Market Extension?
- How will Market Extension help to improve my prominence in regions I already operate in?
- How do I make the most out of using Market Extension?
- Do I need to offer home delivery if I sell with Market Extension?
- Will I get more leads with Market Extension?
Market Insight
My Account
- How do I download Microsoft Teams?
- How do I set up 'Approved Partner Logos' in Portal?
- How do I set up or edit my Retailer Store page in Portal?
- How do I set up or edit 'Home Services' in Portal?
- How do I set up Admin Fees in Portal?
- How do I request a call back from my Account Manager?
Pay Per Click (PPC)
- Is Pay Per Click (PPC) part of the premium package?
- Does PPC affect my package with Auto Trader?
- Can I change the name of my PPC (Pay Per Click) campaign once it's live?
- Can I downgrade my budget for PPC (Pay Per Click) during the week?
- Where can I see my PPC (Pay Per Click) adverts?
- What is Pay Per Click (PPC) Boost?
Vehicle Moves
- What should logistic companies do before a collection?
- How do I cancel a job as a logistic company?
- What additional charges are there for logistic companies?
- What retailers do Auto Trader work with on Vehicle Moves?
- How much work do you have on the Vehicle Moves platform?
- What is the difference between a managed and an non-managed move?