How do I change my Direct Debit details?

You can contact account support or fill in a form in Portal.

How to complete the form

1. Log in to Portal
2. Select 'Support' in the top right
3. In the 'Have a question box?' select:
   • 'Billing' in the 'Select a category' drop-down
   • 'I'd like to set up or change my Direct Debit details' in the 'Select a question' drop-down
4. Make sure 'Request a call back' is ticked
5. Select 'Submit'. One of the team will get in touch to help you change your details safely and quickly.

Good to know: When changing your direct debit details, we need at least 10 working days notice before your next payment.