What is Sales Hub?
Sales Hub is your Lead Management system in Portal.
How do I get to Sales Hub?
- Open Portal
- Select the 'Sales Hub' section in the top left between 'Stock' and 'Analytics'
- See your lead totals with their statuses at the top
- Search and filter your leads in the section below
Statuses
Statuses track where each customer enquiry is up to and can be used as filters. Some statuses update automatically. For example, viewing a new lead or connection changes it to 'In progress'.
You can set 'Action needed', 'Completed' and 'Cancelled' in the lead detail view.
| Section | Description |
| All | All leads |
| New | Leads that have not been read |
| Action needed |
Items needing attention. Set manually or triggered automatically by:
|
| In progress | Ongoing leads (not completed or cancelled) |
| Completed | Marked as complete |
| Cancelled | Cancelled by you or the customer |
Filtering
You can filter your leads by:
| Filter category | Options | Description |
|---|---|---|
| Vehicle category | Car, van, bike, truck, caravan, motorhome, plant, farm | Type of vehicle |
| Type | Online leads, Online leads - message only, calls | Lead source |
| Buying Signals | High intent, local, vehicle saved | Badges representing buyer intent |
| Reservations | Reserved, refunded | Reservation status |
| Part exchange | Part exchange | Online leads with a trade-in |
| Finance | Estimates, quotes, applications | Finance stage |
| Delivery options | Home delivery, click and collect | Delivery preference |
| View by date | All, today, yesterday, last 7 days, this month, previous months | When the enquiry was received |
Buying Signals
Buying Signals are only shown if you use Deal Builder.
Learn more about Buying Signals in Sales Hub
Sorting
Use the dropdown on the right-hand side to sort by:
- Newest
- Completed
- Cancelled
- Received
Searching
Search by:
- The customer's email address
- The customer's name
- The vehicle registration
The results will automatically load as you type.
Group aware
If you're part of a group, Sales Hub is 'group aware'. So, if Retailer Divisions are set up, you'll be able to switch between the sites within Sales Hub.