Star ratings represent the customer service that you provide. This is more accurate if it represents your recent customer service. Auto Trader only bases your star rating on the quality of your reviews in the last 12 months.
Remember that all verified reviews influence your star rating.
My rating has increased
This means that over the last 12 months you have received more positive reviews and have responded to them.
My rating has decreased
This means that over the last 12 months you have either not responded to Auto Trader reviews or have received more negative reviews than usual.
Get in touch with your account manager or learn how to improve your score.
Why has my Star Rating gone down to a zero?
Your Star Rating has gone down to a zero or “no recent reviews” because you have not taken any reviews in the last 12 months. It’s important to make reviews part of your everyday selling practice.