If you're not getting login or two-factor codes on your iPhone, your phone settings might be hiding texts from numbers or companies it doesn't recognise. These messages go into a separate 'Unknown Senders' inbox.
Find out how to access the Unknown Senders inbox and how to make Autotrader a 'known' sender
Still not getting your code?
If you've added Autotrader as a known sender and still aren't getting the messages, check the following:
- You're in an area with good phone reception
- You are using a mobile phone number, and not a landline
- You are in the UK, it won't work abroad
- Check you don't have us blocked, this is usually in your contact settings
Find out more about 2 Factor Verification
If the above doesn't work, then head to the contact us page and get in touch.