If your complaint is about finance or insurance on the Auto Trader website, your complaint may be a ‘regulated’ complaint. When you raise this type of complaint to us, we follow guidelines set out by the Financial Conduct Authority (the regulator) to make sure we deal with your complaint correctly.
Download our Complaints Procedure
Ways to contact us:
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E-mail us: financialservicescomplaints@autotrader.co.uk
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Call our customer service team: 0345 111 0003 (Calls from landlines are charged at local rates. Mobile charges may vary. Please check with your provider)
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Write to us: Auto Trader, 1 Tony Wilson Place, Manchester, M15 4FN
The Financial Ombudsman Service (FOS)
If you are not satisfied with our response to your complaint, you do have the right to refer the complaint to the Financial Ombudsman.
The Financial Ombudsman Service (FOS) is a free and independent service. They look into disputes between financial businesses and their customers. You can find out more or contact them using the links below. You have six months from the date of Auto Trader's final response letter to refer your complaint to the FOS.
Telephone: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
If your complaint is about a dealer or an advert please select the links below.