When a customer decides to reserve your vehicle they make a secure fully refundable payment of £99 via the live advert to Auto Trader
The customer is advised that the reservation will be held for 3 days
The payment is made through Stripe and held by Auto Trader
You will be notified when a reservation has been made and the details of the sale will be in the 'Sales Hub' tab in Portal
You will then either complete or cancel the order once you have spoken and agreed on the outcome with the customer
Either action will trigger the return of the £99 reservation payment and adjust the stock status
If a customer changes their mind, they can cancel their order at any time. When this happens we will refund the £99 and you will be notified. You'll get an email to let you know and the deal will move to 'Action needed' in Sales Hub.