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How do reservations work for Deal Builder?
- When a customer decides to reserve your vehicle they make a secure fully refundable payment of £99 via the live advert to Auto Trader
- The customer is advised that the reservation will be held for 3 days
- The payment is made through Stripe and held by Auto Trader
- You will be notified when a reservation has been made and the details of the sale will be in the 'Sales Hub' tab in Portal
- You will then either complete or cancel the order once you have spoken and agreed on the outcome with the customer
- Either action will trigger the return of the £99 reservation payment and adjust the stock status
- If a customer changes their mind, they can cancel their order at any time. When this happens we will refund the £99 and you will be notified