If you're not receiving the code to access your account, please check the following:
- You're in an area with good phone reception
- The phone number on your account under 'personal details' is correct
- You are using a mobile phone number, and not a landline
- You are in the UK, it will not work abroad
- You do not have our number blocked
If you have tried the above and you're still having an issue, please contact us.