If you're not receiving the code to access your account, please check the following:
- You're in an area with good phone reception
- You are using a mobile phone number, and not a landline
- You are in the UK, it'll not work abroad
- Check you don't have us blocked, this is usually in your contact settings
Find out more about 2 Factor Verification
If you need more help, the easiest way to contact us is through chat on the contact us page. Just select 'message us' or the speech bubble icon, at the bottom right of the contact us page