If you're not receiving the code to access your account, please check the following:
- You're in an area with good phone reception
- You are using a mobile phone number, and not a landline
- You are in the UK, it'll not work abroad
- Check you don't have us blocked, this is usually in your contact settings
Find out more about 2 Factor Verification
If you need more help, the easiest way to contact us is through the contact us page.