The emails from potential buyers will come to your mailbox like any other email where you can reply. Make sure you check your junk/spam folder too, just in case.
We use a protected email system to keep you safe. We will keep both your email and the buyer's email hidden.
The email address you'll see will look like user-X-X@vehicle-enquiry.autotrader.co.uk. The 'x' will be replaced with a unique reference so we know where to send the message to.
To make sure your emails are sent successfully, please make sure:
- You're responding from the same email address the enquiry has been sent to
- The content of your email does not include any personal details. For example bank details or phone numbers.
- You're not sending pictures, add these to your advert instead
- You or the buyer are not using any abusive language
The protected email address will last for 30 days after your advert has expired.