How to send an application manually
Select 'Send to lender' in the top right corner of an application.
- A quote will only show once any outstanding criteria have been met
- When a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application
- Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
- When you choose a link, a window will appear where you can fill in the missing information
- Once the missing information has been filled in, the link will disappear from the list
Sending to lender
- Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
- Payments shown are calculated based on the rate selected during the application
- In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
- The finance application will return with approval, decline, filter or error
Check Status
- The lender automatically sends back status notifications and updates but you can manually check this with the lender by selecting 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed by completing a 'check status'
- Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
- The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
Approved response
- Once an application is 'conditionally approved', which is an approved proposal subject to conditions, the status will change to approved in the activity feed.
- Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.
- The information in the response includes its lender proposal ID, status and approval information
-
Conditional approvals do not have any commission confirmed. This is only communicated via API after a full approval is offered, which is after all proofs have been sent to the lender and signed off.
Selecting the dropdown on the 'Conditions' section displays applicant-specific conditions, including their maximum affordable payment amounts and asset-specific conditions.
Selecting the dropdown on the 'Checks' section will show all the outstanding elements required to finalise the application from each party involved. The customer, the lender and the supplying dealer/broker.
As the checks are completed, the list will update, and any no longer outstanding will be removed.
If any of the application conditions aren't met with the requested amounts, the conditional approval will be adjusted accordingly to meet the maximums. For example;
- The balance to finance will be reduced to meet the 'maximum amount borrowed available' by increasing the total deposit amount in the approval.
Lender approval information
- When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
Declined response
- If an application is declined, the status will change to declined in the activity feed
- Selecting the 'response' will show the information returned by the lender, with timestamps associated with decision timeframes
Updating the application
- In the 'send to lender' section, Marshmallow will show as 'Approved' with a timestamp of the approval date.
- If you change any application, including applicant, finance or vehicle details, selecting update will send through the revised application information and update the existing application reference.
- You can manually create and update any further approvals in AutoConvert
- You can record a conversion in AutoConvert once the application has been paid out
Proceed step
- Once the application is conditionally approved, the next step is to proceed.
- If it's been agreed, with you, the introducer, that the lender is issuing the consumer their dashboard link, selecting 'proceed' will let the lender know they can send the dashboard link. The consumer will then be able to complete their application and upload their proofs
- If it's been agreed that you, the introducer, will send the dashboard link, the link will be displayed after selecting proceed
- Prompts will show if there are any reasons why the proceed button cannot be selected
-
Once proceed has been selected, it will revert the status of the application to an AutoConvert status of 'Pending Verification'. This is because the application is now waiting for the consumer to upload the proofs, which the lender needs to review.
- To get the 'Marshmallow Dashboard Link' for the consumer, you need to select 'Verify' on the 'Actions' line.
-
'Copy URL' will appear next to 'Marshmallow Dashboard Link' under 'Check status'. When you share this and the consumer uses it they'll be prompted to login using some of the approved applicant data. Only the consumer should use the link.
Full Approval
When consumer proofs are being reviewed by the lender, the application will be in a referred status displayed in AutoConvert as 'Pending Verification'.
If proofs are successfully signed off, the lender will issue a full approval , moving it to an 'approved' status, with a new approval creation in the application.
Commission information is now sent through by the lender and all approval information can be found in the 'response' section.
Accessing E-Sign
Once the application has a lender status of 'approved', the consumer e-sign link can be found underneath the dashboard URL link.
You need to send this to the consumer. Only the consumer should use the link to start the signing process.
Once the link is used the lender application status will move to 'Ready for Direct Debit'.
The link to copy the e-sign URL will no longer show in the response section.
The consumer can access their dashboard to commence the signing process at any point and the Marshmallow Dashboard Link will still work, should you need to re-send this to the consumer.
After E-sign completion
- Once the customer has completed the E-sign documents, the application will move to the lenders 'Customer Signed' status.
- Automation can notify when a consumer has completed their document signing.
- The automation trigger is 'lender update received'. The rule is 'update type equals ESignCompleted'. You can then run whatever action you wish, e.g create task
Learn how to set up automation
Upload of Invoice
- Once the customer has signed their E-Sign, the lender requires you to upload a PDF copy of the sales invoice.
- No other file types are supported for this request.
- This request will be shown in the 'lender information requests' area on the left-hand side of the application.
- Once you have uploaded them to the 'documents' section, select 'Options' and send the relevant proof directly to the lender.
Payout of the application
- The lender will move the application to a status of 'Completed' once it has been paid out
- Automation can notify you when an application has moved to this status
- The automation trigger is 'lender update received'. The rule is 'update type equals PaidOut' and you can then run whatever action you wish, e.g create task.