How to send an application manually
Select 'Send to lender' in the top right corner of an application.
- A quote will only show once any outstanding criteria have been met
- When a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application
- Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
- When you choose a link, a window will appear where you can fill in the missing information
- Once the missing information has been filled in, the link will disappear from the list
Sending to lender
- Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
- Any payments shown are calculated based on the rate displayed in the tier.
- In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
- The finance application will return with approval, decline, filter or error
Check Status
- If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'
- Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
- The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
Approved response
- Once an application is approved, the status will change to approved in the activity feed
- Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.
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The information in the response includes its status journey, approval information, fees and conditions.
Lender approval information
- When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
The lender may require the consumer to complete an income verification and or an income and expenditure link which can be accessed via the lenders Cognition system.
Declined response
- If an application is declined, the status will change to declined in the activity feed
- Selecting the 'response' will show the information returned by the lender, with timestamps associated with decision timeframes
Updating the application
- In the 'send to lender' section, Finclusion will show as 'Approved' with a timestamp of the approval date.
- If you change any application information including customer, finance or vehicle details, selecting update will send through the revised application information and update the existing application reference. If the application is not in a status that allows updates then a 'send' button will be displayed, which if clicked will send a whole new application through, duplicating it with the lender.
- You can manually create and update any further approvals in AutoConvert
Accessing Esign Documents
- Esign documents are generated in Finclusion's system, Cognition, once the application is in an accepted as proposed status and you are responsible for issuing this to the consumer.
After E-sign completion
- Once the customer has completed the E-sign documents, the application will move to a payout-related status, which means Finclusion is working through its verification checks for final sign-off
- Automation can notify when a consumer has completed their document signing.
- The automation trigger is 'lender update received' and the rule is 'update type equals ESignCompleted' and you can then run whatever action you wish, e.g create task
Learn how to set up automation
- A self invoice is required prior to payout and can be uploaded via Cognition.
- A conversion can be recorded in AutoConvert once the application has been paid out
If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk