When browsing or managing an advert, you may encounter issues where the platform isn't behaving as it should, such as pages not fully loading.
There are a few things you can try that could help you fix the issue:
- Use an incognito or private browsing window. If this fixes the issue, you should clear your cache and cookies. It's best to search how to do so for your device and internet browser, as it can vary.
- Check for any browser/app updates. If you're using the app, try signing out and back in, or deleting and reinstalling it.
- Disable any ad blockers or other extensions
- Disconnect from any VPNs
- Use a different device or internet browser
If none of the above works, please provide the following details when you get in touch:
- Devices used
- Operating systems and their versions
- Internet browser and its version, if you are having an issue on the website
- The app version, if the issue is on there
- What you've already tried?
- The error code, if one pops up
- Any videos or screenshots that showcase the issue