Admiral integration guide – Autotrader UK

Select ' send to lender ' in the top right corner of an application.

A quote will only show once any outstanding criteria have been met
If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application

Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
When you select a link, a window will appear where you can fill in the missing information
Once the missing information has been filled in, the link will disappear from the list

Admiral have a 2 step process. The first step is to get a pre-approval decision based on the consumer which will return a decision and rate of approval.
Once an application meets the lender's criteria, you can send it.
Payments and commissions shown are calculated based on the indicative APR set in the tier. This may not be the approved rate or commission, these will be confirmed with the application approval response.
Admiral do not have a quote service so it's not possible for payments to be displayed prior to PCP submissions.
The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.

In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
The finance application will return with approval, decline, filter or error

If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'

Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application

Once an application is pre-approved, the status will change to approved in the activity feed
Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.

The approval information and conditions are recorded here.
All references, statuses and timestamps should match Admiral's system.
The statuses that Admiral returns for a pre-approval are 'Refer' or 'Decline'. Each customer is asked to do an ID check at the application stage. The check is treated as 'refer' in their system but it does mean it is accepted.
The rate of approval and commission amounts in the response are the confirmed amounts based on the vehicle and figures applied for. When progressing to the full proposal, these will remain as long as none of the details change.

When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
You can only manually edit the approval via the 'Approvals' section.

If an application is declined, the status will change to declined in the activity feed
Selecting the 'response' will show the information returned by the lender with timestamps associated with decision timeframes

Once the application has been pre-approved, you can progress to a full proposal via the 'proceed step' via the lender response.
Selecting 'Proceed' sends the remaining data points required for a full application approval based on the pre-approval quoted figures.

The status will return to pending verification during the decision-making process and will change to approved in the activity feed once the full application has been achieved.
You can only proceed once per unique AutoConvert application reference and it must be against the latest achieved pre-approval.

When you proceed to a full application, an Admiral Application ID and agreement number will appear.
The unique status of the application can be found in the 'Response' section here, along with any notes that the lender has sent to support the decision.
Each full application approval is valid for 14 days.

The e-sign is automatically sent out to the consumer once the ID check has been completed.
You will also receive an email where you are required to read and sign the invoice.

Automation can notify you when a consumer has completed their document signing.
The automation trigger is 'lender update received' and the rule is 'update type equals ESignCompleted' and you can then run whatever action you wish, e.g create task

Once you have both signed your documents, the application will automatically move to a payout status and schedule a payout in the next payout batch.
Automation can notify you when an application has moved to this status.
The automation trigger is 'lender update received'. The rule is 'update type equals PaidOut' and you can then run whatever action you wish, e.g create task.

Only one full application (pre-approval with proceed button being selected) is allowed per unique AutoConvert application. This means you can run more quotes on the same application but you won't be able to select 'Proceed' on the same quote again.
Under 'It is not possible to proceed with this option because:-' there'll be a note to let you know that the application has already been proceeded with and has an Admiral reference.

If you want to change the vehicle or finance figures and proceed with them, this must be done in a new AutoConvert unique application reference. This can be done by duplicating the application.
The lender does not have a point of sale system that you can log into to make amendments or find out any other information. The overall application status can still be found in the approval response section within the AutoConvert application. You can call the lender's sales support team to get further clarification of updates on applications but all the information you should need can be found in the response.

If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk

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