Northridge integration guide

How to send an application manually

Select ' send to lender ' in the top right corner of an application.

• A quote will only show once any outstanding criteria have been met
• If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application

• Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
• When you select a link, a window will appear where you can fill in the missing information
• Once the missing information has been filled in, the link will disappear from the list

Sending to lender

• Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
• Payments shown are calculated based on the rate selected during the application

• In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
• The finance application will return with approval, decline, filter or error

Check Status 

• If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'

• Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
• The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
• Northridge will generate a reference number and quote applied for when they send a response

Approved response

• Once an application is approved, the status will change to approved in the activity feed
• Selecting 'View' on the 'Response' line in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps associated with decision timeframes.

• The approval information and conditions are recorded here
• Any proofs the lender requests are shown in the proposal conditions section
• Any updates performed or changes to the approval are recorded with each response timestamped and shown in order in the latest approval response
• URL links to the paper documentation can be found in the response section, along with the ability to request E-sign documents.
• The 'advance' in the response decision status condition is the approved amount of the primary loan only, there may be a higher overall amount of finance on the documentation, which will include products and negative equity

Lender approval information

• A lender approval is created showing a full breakdown of the quoted figures applied for. You should cross-check the conditions for any changes to the approved balance to finance or term, as the approval figures here do not consider the conditions.

• The approval is also shown in the 'Approvals' section of an application, and any manual edits can be made here.

Declined response

• If an application is declined, the status will change to declined in the activity feed
• Selecting the 'response' will show the information returned by the lender, with timestamps associated with decision timeframes

Updating the application

• In the 'Send to lender' section, Northridge will show as 'approved' with a timestamp of the approval date.

• If you change vehicle or finance figure information, selecting update will send through the revised application information and update the existing application reference. Any changes to personal information will show a 'send' button, which will send a whole new application through, duplicating it.
• You can manually create and update any further approvals in AutoConvert
• You can record a conversion in AutoConvert once the application has been paid out

Negative equity

• Northridge's definition and calculation of negative equity is:
  • All deposits + part exchange - settlement
• If this figure is negative, then this is negative equity
• Northridge will now fund negative equity, provided this is agreed and enabled via Northridge
• Negative equity gets split out on the documents along with VAPs as an additional loan amount

Value-added products for hybrid docs

• Each value-added product is treated differently by the lender
• Some product categories in AutoConvert are classified as VAPs by Northridge and will be split out on the documents as an additional loan amount
• Some are added to the cash price of the vehicle
• All other product categories or accessories stored in AutoConvert but not listed here can't be added to finance and cannot be submitted to the lender

• The minimum value of products allowed to be split out on a loan agreement is £49
• The maximum value of products allowed to be included in a loan agreement is £4,000 or 20% of the cash price of the vehicle, whichever is lower
• Any equity in the application will not reduce the requirement for the additional loan amount; this will reduce the amount required for funding on the main vehicle loan. Any products classed as VAPs will be split into the additional loan amount
• If there is a maximum advance condition, the max 20% of cash price rule still applies, as the car price has not been reduced, just the amount that the consumer can borrow
• The max 20% of cash price rule is based on the cash price submitted to the lender, so this may be the selling price of the car plus some add-ons that are added to the cash price as part of their definition of VAPs

Example figures calculation 

• Car price £10,000
• Add-ons that are then added to cash price (e.g RFL and Fuel) £200
• Products for additional loan (e.g GAP and warranty) £1,000
• Cash deposit £500
• Balance overall to finance £10,700

On documents, this would show:

• Main loan cash price (car price + add-ons) £10,200
• Main loan deposit £500
• Main loan balance to finance £9,700
• Additional loan (for products) £1,000

Accessing finance documents

• Once accepted, you can download the paper agreement document pack by selecting 'View' or 'Download'
• The documents are password-protected. The password is the three-letter dealer code that was used to submit the application
• Always select the latest response. This has a timestamped thread of application status and changes to the advance, term, etc.

Accessing the Distance E-sign documents

• Distance E-Signing is only possible if the lender confirms in the response with a 'Y'. If this is an 'N', paper documents must be completed. The lender cannot override the system rules to change this decision.
• You can get the E-sign link by selecting the 'Fetch/re-fresh' button. This is one-time use only. A refresh will be needed to generate a new link if another link is required.
• Selecting the 'Fetch/re-fresh' button will also automatically send an email to the consumer with a URL link, if this has been agreed between the retailer/broker and Northridge
• Selecting 'Open distance E-sign' will open e-sign in a new tab
• Selecting 'Copy link' will copy the URL to the clipboard, and you can then paste it into a communication to the consumer
• The E-sign URL is time-limited and single-use only. The E-sign will timeout after 15 minutes of inactivity

• There are security steps in place for the consumer to complete to gain access to the documents
• The 'Key features of the credit product' section of the document divides the main agreement and the additional loan amount, with a full repayment schedule for both elements
• The breakdown of what is included in the additional loan is also shown
• The names of the products are shown as they are in the application
• Negative Equity is shown in this additional loan amount

Customer has completed Distance E-sign

• You can check the status of the application in the approval response by manually selecting 'Check status'
• When the customer successfully completes their E-sign, it triggers a notification to AutoConvert, which automation can acknowledge. However, this is not automatic and requires a manual check to activate it.
• The automation trigger is 'lender update received' and the rule is 'update type equals EsignCompleted', you can then run whatever action you wish, e.g create task

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