How to send an application manually
Select ' send to lender ' in the top right corner of an application.
- A quote will only show once any outstanding criteria have been met
- If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application
- Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
- When you select a link, a window will appear where you can fill in the missing information
- Once the missing information has been filled in, the link will disappear from the list
Sending to lender
- Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
- Payments shown are calculated based on the rate selected during the application
- In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
- The finance application will return with approval, decline, filter or error
Check Status
- If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'
- Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
- The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
Approved response
- Once an application is approved, the status in the 'Sent to lender' section will change to approved in the activity feed
- Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.
- The approval information and conditions are recorded here. Correct figures are best checked within Advantage's point of sale system, as not all approval information is sent to AutoConvert.
- The pre-qualification information section tells you what you need from the customer. You may need to verify this to proceed with the agreement.
- The customer's maximum lend is subject to the pre-qualification checks and could change
- The vehicle maximum lend can be lower than the customer's maximum lend, but it cannot be more than it.
- The vehicle won't be approved if the the lend against it is more than the customer's max lend amount
- Even if the customer amount fits a vehicle, it may fall out of guidelines if over the permitted LTV% (Loan-to-Value percentage)
Proceed Step
- The lender response contains a 'Proceed step', which appears when 'View' is selected next to 'Response' in the 'Sent to lender' section
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The finance options will be shown in the 'Proceeding with this lender' section. You'll see all the information needed to proceed with each option.
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Once all the information has been added, you'll be able to proceed with the application by selecting 'Proceed'
Lender approval information
- When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
- You can only manually edit the approval via the 'Approvals' section
Declined response
- If an application is declined, the status will change to declined in the activity feed
- Selecting the 'response' will show the information returned by the lender with timestamps linked to decision timeframes.
Lender information requests
- Once an application has been approved, pre-populated options will appear on the right-hand side of the 'Lender information requests' section in the 'Actions' column
- Advantage Finance supports note communication and you can send a note to the relevant department by selecting 'Options' and then 'Send note'
- Any responses to these notes will be shown in Advantage's point of sale system and you should follow up there
Updating the application
- In the 'send to lender' section, Advantage Finance will show as 'approved' with a timestamp of the approval date.
- If you change vehicle or finance figure information, selecting update will send through the revised application information and update the existing application reference. Any changes to personal information will show a 'send' button, which will send a whole new application through, duplicating it.
- The rest of the application can now be completed via Advantage's point of sale system
- An E-sign link will can only be generated once Advantage's pre-qualification has been completed
- You can manually create and update any further approvals in AutoConvert
- You can record a conversion in AutoConvert once the application has been paid out
If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk