How do I configure call outcomes and wrap codes?

After a call is completed, users can label it with a wrap code. You can add the wrap codes you'd like to use. These can then be reported on.

1. Head to 'Settings'
2. Then select 'Calling' 
3. Then select 'Outcomes'
4. Select 'Add'
5. Give the wrap code a name
6. Select the type (Incoming, outgoing or both)
7. Select 'Save'

Editing a wrap code:

1. Head to 'Settings'
2. Then select 'Calling' 
3. Then select 'Outcomes'
4. Select 'Edit' next to the wrap code you need
5. You'll be able to change the 'type' or untick the 'Active' option to no longer use the wrap code
6. Select 'Save'
   • If you deactivate a wrap code, you'll still be able to view historical reporting
   • If you want to turn off wrap codes completely, select the 'Disabled' button at the very top of the screen