Try these troubleshooting tips:
- Volume: If you can't hear the caller, check the volume on your computer and headset
- Check your browser permissions:
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- Log in to AutoConvert
- Head to the call troubleshooting page
- If you can't see this page, you'll need to speak to your account manager to update your permissions
- On this page you'll find information about permissions needed by AutoConvert for:
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- Microphone access
- Browser notifications
- Browser compatibility
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- If any of the options have a problem, a help prompt will be shown for how to fix it. If it's for giving AutoConvert permissions, you can do this in your browser's site settings. You can usually access these from a button to the left of the website address at the top of the page.
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Need more help? Get in touch by:
- Phone: 0330 303 9054
- Email: support@autoconvert.co.uk