What are lender panels?
Lender panel is a grouping of multiple lenders a customer can apply for. It allows retailers to propose to multiple lenders in one instance.
How to create lender panels
- Go to 'Settings'
- Select 'Lender', then 'Panels'
- Select '+Add' to open the 'Add lender panel' popup
- Add a name and description
- Use the dropdown to select 'How long to wait for a response before setting the lender panel as expired'. You'll be able to use automation to manage what happens after this timescale.
- Select 'Save changes'
- Find the panel in the 'Lender panels' list and select 'Actions in the top right of the box
- Select 'Add lender'. This will open a popup to add the lender information.
- Select the lender from the dropdown
- Select the 'Lender tier'. Not all lenders have tiers, so if there's none available you don't need to select one.
- Finance profile dropdown - this is for brokers or dealer networks that get 'finance first' applications. You can use these where the customer doesn't know which vehicle they're looking at just yet. You can use this dropdown to default to a particular template.
- For 'finance first' applications, you can also use a 'dummy vehicle'. You can choose to either auto-assign a dummy vehicle based on criteria on the application. You can also choose to use a specific vehicle.
- Select 'Save changes'
- You can add more lenders to the panel by repeating these steps
Good to know: If you use more than one lender in the panel, you can build an automation with the trigger of 'lender panel completed'. So you can see if any lenders within the panel have received an outcome and have ran an action off the back of it.