- Head to AutoConvert
- Select ‘Forgot your Password?’
- Fill in your 'Account id' and 'Username'
- Select 'Submit'
- We'll send you an email to reset your password
- Select 'Reset password' on the email
- Add your new password and then confirm it
- Select 'Submit'
I don't know my account id
Your manager will be able to help you with this if they:
- Head to 'Settings'
- Select 'Account'
- Select 'Users'
- 'Account ID' is displayed in the fourth column
I don't know my username
Your manager will be able to help you with this if they:
- Head to 'Settings'
- Select 'Account'
- Select 'Users'
- 'Username' is displayed in the second column