Sometimes you may need to clear your browser's cache and cookies to help resolve an issue.
To read how to do this, choose the option below for the browser you use:
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Google Chrome
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Safari on a Mac
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Safari on an iPhone or iPad
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Mozilla Firefox
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Internet Explorer
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Microsoft Edge
To clear cache and cookies for the app, you can usually find this in the app's settings
To clear cache and cookies from your phone, you can usually do this on your phones browser or through your settings.