All sellers need to verify their identity. If we cannot verify your identity, you will be unable to advertise on Auto Trader.
Can I try again to verify my identity?
In certain circumstances, you may be allowed to retry verification. The personal details section of your account will show that message if this is the case.
If my identity checks fail, can you override it?
No, we can't override the checks completed by our partner, Stripe.
Stripe specialises in the field of verifying identities. They check government issued ID and use advanced biometric data to get to their decision. Auto Trader aren't involved in the decision making process.
Based on this, Stripe's decision is final.
What happens to my live adverts if the identity checks fail?
Any live adverts will continue until their expiry date. You will be able to edit them too. After these adverts expire, you won't be able to place any more.
Can I ask someone else in my business or household to complete the checks on my behalf?
No, the account holder who is selling the vehicles should verify the account.