Once you've verified your identity, you won't need to do it again. To verify your identity, follow the steps below. These will vary depending on whether you use a mobile device or a computer.
Before you start, make sure you have:
- Your ID documents
- A device to take a selfie (e.g. a mobile phone or computer with a webcam)
Learn more on how to take good images to verify your identity.
When you’re ready:
- Go to the 'Personal Details' section in your Autotrader account
- The person whose details are stored here is the person who should verify the account
- Under 'Personal Details', select the link to 'Verify my identity'
- A pop-up will show more details about the process and will prompt you to 'verify now' select this
- A new pop-up will advise that we're working with Stripe and ask you to select 'agree and continue. You must agree to proceed with the verification.
Using a mobile phone
- Select 'Continue' to stay on your phone
- When prompted, tap “I’m ready” to start. Allow access to your camera
- Hold your phone over your ID. The front should fit in the box on the screen
- Once it looks clear, tap “Looks good.”
- Do the same for the back of the ID
- Tap “Looks good” when you're happy with the image.
- You’ll be asked whether Stripe can use your images to improve their technology. Choose 'Allow' or 'Decline'.
- Next, you’ll be prompted to verify with a selfie. Tap 'Continue'.
- The system will take three quick images and process them
- Once done, tap 'Done'
- You’ll be taken back to your Autotrader account, where you can see the verification status. This should update within minutes.
Using a computer
- A QR code will appear. Scan it with your phone’s camera and select the link to complete verification on your mobile.
- If you’d prefer to stay on your computer, select 'Other options', then 'Continue on this device'.
- Allow access to your webcam when prompted.
- Hold your ID (front side) up to the camera so it fits in the box.
- When it looks clear, select 'Looks good'
- Repeat the process for the back of the ID
- Select 'Looks good' again when ready
- You’ll be asked whether Stripe can use your images to improve their technology. Choose 'Allow' or 'Decline'.
- Now it’s time to verify with a selfie, select 'Continue'
- The system will take three images and process them
- When complete, select 'Done'
- You’ll return to your Autotrader account, where you can view the verification status. This should update within minutes.
If you need extra support with the step-by-step process, you can reach out using our contact us page.