Once you're verified, you won't need to do it again. To verify your identity, follow the below steps:
- Before you start, make sure you have:
- Your ID documents. Find out which documents we accept.
- Something to take a selfie on (e.g. a mobile phone or computer with a webcam)
- Go to the personal details section in your Auto Trader account
- The person whose details are stored here is the person who should verify the account
- Under 'Personal Details', select the button to 'Verify now'
- A pop up will show to ask you to 'verify now' select this
- A pop up confirms that we're working with Stripe and asks you to select 'agree and continue'
Using a mobile phone
- Select 'continue' to carry on using your mobile phone
- Select 'continue' to allow camera access
- Move your device so the front of your ID fits into the box on the screen
- Once you're happy select 'Looks good'
- Move your device so the back of your ID fits into the box on the screen
- Once you're happy select 'Looks good'
- The next screen asks whether you're happy for Stripe to use your images to improve their technology. Select either 'allow' or decline'
- You'll then be asked to 'verify with a selfie'. Select 'continue'
- The system will take 3 images and process them
- Your verification is now submitted. Select 'done'
- You'll be taken back to your Auto Trader account and be able to see the status of the verification
Using a computer
- A QR code will appear for you to scan with your phone camera. Doing this will let you complete the verification on your mobile.
- To continue using your computer, select 'other options', then 'continue on this device'
- You'll be asked to allow access to your camera
- Move your ID so the front of it fits into the box on the screen
- Once you're happy select 'Looks good'
- Move your ID so the back it fits into the box on the screen
- Once you're happy select 'Looks good'
- The next screen asks whether you're happy for Stripe to use your images to improve their technology. Select either 'allow' or decline'
- You'll then be asked to 'verify with a selfie'. Select 'continue'
- The system will take 3 images and process them
- Your verification is now submitted. Select 'done'
- You'll be taken back to your Auto Trader account and be able to see the status of the verification
Learn more on how to take good images to verify your identity.