How do I verify my identity?

Once you've verified your identity, you won't need to do it again. To verify your identity, follow the steps below. These will vary depending on whether you use a mobile device or a computer.
Before you start, make sure you have:

• Your ID documents
  • Find out which documents we accept
• A device to take a selfie (e.g. a mobile phone or computer with a webcam)

Learn more on how to take good images to verify your identity.

When you’re ready:

• Go to the 'Personal Details' section in your Autotrader account
• The person whose details are stored here is the person who should verify the account
• Under 'Personal Details', select the link to 'Verify my identity'

• A pop-up will show more details about the process and will prompt you to 'verify now' select this
• A new pop-up will advise that we're working with Stripe and ask you to select 'agree and continue. You must agree to proceed with the verification.

Using a mobile phone

1. Select 'Continue' to stay on your phone
2. When prompted, tap “I’m ready” to start. Allow access to your camera
3. Hold your phone over your ID. The front should fit in the box on the screen
4. Once it looks clear, tap “Looks good.”
5. Do the same for the back of the ID
6. Tap “Looks good” when you're happy with the image.
7. You’ll be asked whether Stripe can use your images to improve their technology. Choose 'Allow' or 'Decline'.
8. Next, you’ll be prompted to verify with a selfie. Tap 'Continue'.
9. The system will take three quick images and process them
10. Once done, tap 'Done'
11. You’ll be taken back to your Autotrader account, where you can see the verification status. This should update within minutes.

Using a computer

1.  A QR code will appear. Scan it with your phone’s camera and select the link to complete verification on your mobile.
2. If you’d prefer to stay on your computer, select 'Other options', then 'Continue on this device'.
3. Allow access to your webcam when prompted.
4. Hold your ID (front side) up to the camera so it fits in the box.
5. When it looks clear, select 'Looks good'
6. Repeat the process for the back of the ID
7. Select 'Looks good' again when ready
8. You’ll be asked whether Stripe can use your images to improve their technology. Choose 'Allow' or 'Decline'.
9. Now it’s time to verify with a selfie, select 'Continue'
10. The system will take three images and process them
11. When complete, select 'Done'
12. You’ll return to your Autotrader account, where you can view the verification status. This should update within minutes.

If you need extra support with the step-by-step process, you can reach out using our contact us page.