What is a 'distance sale'?
- A distance sale is when a customer buys a product and the contract is not made or signed at the retailer's premises
- This is usually completed online
- If any part of the buying process is not completed online, this is no longer a Distance Sale. The same goes for physical inspection before the sale
Distance Sales come under the Consumer Contract Regulations 2013:
Where you can go for advice:
Citizens Advice Bureau is free, offering legal advice and consumer/retailer support.
You can contact them by:
- 0808 223 1133 (9 am-5 pm Monday -Friday excluding holidays)
- Citizens Advice Form