There are three ways that you can update the progress of your reservation to receive a refund of your £99 reservation fee.
1. Through your Auto Trader account
You can cancel or complete your reservation in your Auto Trader account to get your reservation fee refunded:
-
Select ‘my account’ and then go to ‘your orders’ (this is in the top right on a desktop computer and the top left menu on a mobile device)
-
Select the option to 'get your £99'
-
The final step is to confirm if you have purchased the car
2. Via the "Get Your £99 Back" email
- Two hours after your order is placed, you will receive an email, 'Get Your £99 Back' with instructions guiding you to your Auto
- Once you have decided if you are buying the vehicle or not, please choose the relevant option to begin the refund process.
3. Contacting the dealership
Once you have agreed with the dealership that the sale is going ahead or needs to be cancelled, they will take the next steps to complete or cancel the reservation. This will issue a refund of your reservation fee.
Once you complete one of these actions, you will be refunded within 3-5 working days.